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Sales Support

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Phone General Inquiries: (877) 233-4505

Contact Information

5051 Peachtree Corners Circle,
Suite 200
Norcross, GA 30092
Toll Free: +1 877-233-4505
FAX: +1 443-456-8900
E-mail Sales:
E-mail Support:
E-mail Billing:
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Frequently Asked Questions

  • Can I cancel my subscription anytime I want?

    Yes you can cancel your subscription at any time. If you are not satisfied with our product or service, you can get a full refund based on our company refund policy. If you're not entirely satisfied within the first 30 days, we'll even refund your first month.

  • Can I upgrade & downgrade anytime I want?

    Yes, just like throughout the signup process you will be able to upgrade and downgrade your subscription level as well as change your payment frequency at any time. Switching plans is an absolute breeze. The same goes for extra users as well. Once you update your subscription, the remaining days will be deducted from the payable amount. We believe you should only Pay As You Grow. We'd be more than happy to help you find the right plan for your business. Contact us if you have problems selecting a plan that fits your business.

  • Do I need to install any softwares?

    VatPay runs on the cloud so you have the freedom to use any operating system (Windows, MAC, Linux etc.) and hardware (Laptop, Desktop, Tablet, Mobile Phone) of your choice. It's' 100% web based, meaning you can access it anywhere and there’s no software to install on your computer. You can even use FreshBooks on your mobile device. VatPay has been designed to work best for freelancers, small and medium businesses, accountants that work within a company or with multiple clients and freelancers.

  • Privacy & Security: Is my data secured?

    VatPay protects your personal information. We take your data’s security very seriously, so we use TSL security encryption, which is the industry standard for transmitting data safely over the internet. Your data is yours only and we never touch is without your explicit permission. For security of transactions we use the Secure Sockets Layer (SSL) protocol, which encrypts any information such as credit card number and billing information that you send us electronically. In addition, All banking and credit card information is handled securely by your payment processor (Stripe or PayPal) and never touches our servers.

  • Can I manage multiple accounts with the same account?

    You can create as many companies as you wish under the same account. Every company can have its own plan and you can upgrade and downgrade according to your needs.

  • Do you offer help setting up my account?

    If you need help setting up your account, or have any questions about using VatPay, our 24/7/365 Support Team is ready to jump in and offer award winning support. VatPay support is also 100% free forever. You can either send an email to or give us a call at 1.877.233.4505 between 8:00 AM and 8:00 PM EST. if you ever have any questions or concerns, need technical support or help getting started with VatPay, just write us a quick email. Our support team will be with you within just a few moments.

Still Got Questions? We are here to help. Email or Call (877) 233-4505.